Network Experience Analytics
A unique view of the actual mobile customer experience (CX), collected from billions of data points at the application level across thousands of web sites and hundreds of video services
Improving QoE can provide a strong competitive advantage and garner huge gains in customer satisfaction and loyalty
Network Experience Analytics provides an accurate end-user QoE analytics, offering a reliable and less expensive means to benchmark mobile network performance and drive improvements across organizations. QoE KPI data and scores are available via a portal from Akamai to review or upload. It requires no equipment to install or deploy.
Benefits
- Provides a QoE score to benchmark mobile network performance against best-in-class network operators
- Is a less expensive & more accurate alternative to drive tests & crowdsourced network testing
- Provides insight into the QoE of the mobile network using real and continuous media and web performance data points from the end-user device
- Measures end-to-end application performance
- Does not require equipment deployments
